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Out-of-State Crews Assisting with Eversource Restoration

Report by Paula Antolini, October 18, 2019, 10:57PM EDT

Company continues making significant progress; most remaining customers to have power back by Saturdayat 6 a.m. 

BERLIN, Conn. (Oct. 18, 2019) – Utility crews from Michigan, New York, Ohio and Virginia are assisting Eversource workers restoring power to customers impacted by Wednesday’s severe wind and rain storm.

As of midday, line and tree crews have restored power to more than 90,000 customers since the storm began and continue working to bring the remaining 6,000 customers back on line. The majority of Eversource Connecticut customers currently without power will have it restored by Saturday at 6 a.m., with many being restored before that.       

“The fierce winds with this storm caused widespread power outages, affecting customers in almost all of the 149 communities we serve in Connecticut,” said Eversource Vice President of Electric Operations in Connecticut Michael Hayhurst. “Our crews are spread out across the state – making great progress restoring power. Whether they are working in the field or behind the scenes, our team remains committed to being there for our customers when they’re needed most. We’re working around-the-clock shifts until every customer has their power restored.”

Some customers have more complex outages that may take longer to restore. That necessary work may also require assistance from a private electrician or contractor. Eversource representatives are contacting these customers directly to discuss their outage. 

The company reminds customers to always stay clear of downed wires and to report them immediately to 9-1-1. They should report an outage online at www.eversource.com, or by calling 800-286-2000. Those who signed up for the company’s two-way texting feature can send a text to report an outage and receive outage updates as they happen.

Some customers have more complex outages that may take longer to restore. That necessary work may also require assistance from a private electrician or contractor. Eversource representatives are contacting these customers directly to discuss their outage. 

The company reminds customers to always stay clear of downed wires and to report them immediately to 9-1-1. They should report an outage online at www.eversource.com, or by calling 800-286-2000. Those who signed up for the company’s two-way texting feature can send a text to report an outage and receive outage updates as they happen.

Eversource (NYSE: ES), the #1 energy efficiency provider in the nation, transmits and delivers electricity to 1.25 million customers in 149 cities and towns, provides natural gas to 237,000 customers in 74 communities, and supplies water to approximately 198,000 customers in 51 communities across Connecticut. Eversource harnesses the commitment of about 8,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service.

For more information, please visit our website (www.eversource.com) and follow us on Twitter (@EversourceCT) and Facebook (facebook.com/EversourceCT). For more information on our water services, visit www.aquarionwater.com.

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