In Connecticut 7,478 customers have been effected by outages today (.58%) out of 1,289,107 total customers, due to the January 16-17th snow storm.
In Bethel, there are 222 customers without power out of 9,077 served (2.45%). Some other local totals are: Danbury has fewer than 2, Fairfield has zero, Newtown has 56, Ridgefield has fewer than 2, Redding has 33, Stamford has 445, Wilton has zero.
Our Approach to Restoration
We have established priorities that we apply during storm restoration. We may work on jobs from more than one category at the same time.
- Public safety calls are first priority, including police and fire life safety calls, Level 1 E-911 calls and life-threatening situations
- Clearing blocked roads of electrical hazards comes next
- Critical facilities are generally next, such as police and fire stations, hospitals, schools, and sewage and water plants. If these facilities are running on stable generator power, we may move them lower on the list
- Circuit backbones and lateral feeders follow. These are transmission lines and substations, followed by the larger “backbone” lines of our distribution network. We repair lines and substations based on how many customers are affected by each repair job
- From there, we prioritize distribution system repairs that restore the most customers as quickly as possible. Repairs that bring back only one or two customers are most frequently taken on near the end of restoration.
As we work on these jobs, we also have crews responding to less urgent community needs and priorities identified by local officials, such as clearing road obstructions that do not imperil public safety.
Where Are the Crews?
Customers sometimes ask why they haven’t seen any crews in their neighborhood.
If you haven’t seen a crew yet, it’s likely that:
- We may have to repair a larger issue, such as a transmission line problem, before we can fix a more localized issue like a broken pole. If the bigger job isn’t done first, fixing the smaller problem won’t help
- The cause of the outage may be in equipment miles away from your neighborhood
When Will My Power Come Back?
As we receive damage information, we’ll first issue restoration estimates for a broad area or region.
We’ll then refine those into an estimate for affected towns. Both types of estimates represent the time of final restoration in the area. Many customers will be restored earlier.