Department of Motor Vehicles transitions to a real time modern computer software system that should allow for many more online services.
Report by Paula Antolini
August 28, 2015 5:29PM EDT
Boucher: DMV Update, Real-Time Modern Computer Software System Offers More Online Services
Message from CT State Senator Toni Boucher:
Hello Everyone,
It is not news to anyone who has visited the DMV recently that the experience had been frustrating with staggering lines, long wait times, inordinate delays and confusion as the Department transitions to real time modern computer software system that should allow for many more online services. We have been assured by the Commissioner that the bugs have been nearly worked out of this massive new system and that a more normal schedule should soon return.
To review, DMV launched a new vehicle registration system on August 18th. The new system will provide customers with the option of completing some transactions online rather than having to spend their time in line at a DMV branch.
In addition to the new on-line services, DMV has extended expiration dates for customer convenience during this transition. All licenses, permits and registrations that expire on or after August 11 but before October 10, 2015 will be valid through October 10, 2015.
Some of the online offerings available include:
- Renew, or cancel your registration.
- Print a registration certificate.
- Check DMV office wait times.
- See what you’ll need to process a transaction before visiting a branch office, such as unpaid property taxes or lack of insurance which can result in repeated trips to DMV.
Order vanity and replacement plates online. - Providing customers with an option for DMV to contact them either by mail or e-mail.
More information can be found at ct.gov/dmv
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